Handbook » Concerns

Concerns

 
OVCA staff recognizes that life and school do not always run smoothly. As problems arise, school personnel and Learning Coaches must collaborate to solve them. Staff also realizes that parents, Learning Coaches and students do not always know what to do or where to seek out answers and often give up or become frustrated when problems remain unsolved. Please follow these procedures for general information or for assistance in resolving a problem:
All concerns and issues should first be directed to your CFA . (Phone appointments may be set up.) If the CFA cannot resolve the issue (e.g., materials and computer issues) he/she directs the parent/Learning Coach to the appropriate contact for assistance. The CFA follows up with the family until problem is solved.
If the concern is not resolved at this level, parents or Learning Coaches are advised to contact the Lead teacher or CFA, through email. If you still have questions or concerns, contact the principal through email. A list of staff names and extension is located on the school website https://www.okvirtual.net/app/staff/. Updated versions will be sent throughout the schoolyear. Extensions can also be found by using the dial by name directory. Call 405.259.9478 and press the (#) key.
 

CRISIS/EMERGENCY Procedures

From time to time, families may experience technical difficulties or other crisis to prevent schooling. Families may lose Internet due to a storm, power outage or other life emergency.
 
If families are experiencing difficulties, please email CFA, teacher or call OVCA Office at 405.259.9478 to make school aware. If applicable families may school using offline materials. Contact CFA/Teacher when issues have been resolved. CFA/teachers will partner with families to with attendance and schoolwork expectation during this time.
 
In case of school wide crisis or emergency, OVCA will communicate information through the following options:
Email, phone/autodialer, website, social media, platform announcements. Messages will include how to proceed if platforms are down and how instructional will continue during outage.
 
During state testing, each testing location will have emergency procedures and communication in place. Information is shared during testing communications.
 
Following the passage of the Riley Boatwright Act, OVCA will follow emergency plans for athletic events or events held onsite the same as they do for tornadoes, fires or intruders.
 

COMPLAINT PROCESS

Oklahoma Virtual Charter Academy is interested in achieving and fostering student/family satisfaction. The following procedure ensures that student/family grievances are addressed fairly by the appropriate people in a timely manner. OVCA prohibits discrimination against students/families on the basis of disability, race, creed, color, gender, national origin, or religion.
 
The student and parent(s), custodian(s) or legal guardian(s), address in writing any concern or grievance to the head of school. The head of school responds within ten working days.

If the concern or grievance is not resolved by the head of school, the parent(s), custodian(s) or legal guardian(s) may, within ten (10) working days of the head of school’s response, request in writing a meeting (via phone or in person) with the head of school to discuss the concern or grievance. He/she investigates and responds within ten (10) working days. If the family’s concern is not resolved at the meeting with the Head of School, the family may file a complaint with the OVCA governing board.
 

FEDERAL PROGRAMS COMPLAINTS 

Complaints with regard to Federal Programs covered under the reauthorized Elementary and Secondary Education Act (ESEA) at Oklahoma Virtual Charter Academy may make the complaint known to the Head of School or with the General Counsel of the State Department of Education. Within thirty (30) days of receipt of the complaint, Oklahoma Virtual Charter Academy will conduct an investigation of the allegation and resolve the complaint. The investigation shall include opportunities for the complainant or the complainant’s representative to present evidence and question witnesses.
 

 

This information is from the Board-approved OVCA Handbook for SY 2021-2022