Handbook » Concerns

Concerns

OVCA staff recognizes that life and school do not always run smoothly. As problems arise, school personnel and Learning Coaches must collaborate to solve them. Staff also realizes that parents, Learning Coaches and students do not always know what to do or where to seek out answers and often give up or become frustrated when
problems remain unsolved. Please follow these procedures for general information or for assistance in resolving a problem:

All concerns and issues should first be directed to your CFA . (Phone appointments may be set up.) If the CFA cannot resolve the issue (e.g., materials and computer issues) he/she directs the parent/Learning Coach to the appropriate contact for assistance. The CFA follows up with the family until problem is solved.
 
If the concern is not resolved at this level, parents or Learning Coaches are advised to contact the Lead teacher or CFA, through email. If you still have questions or concerns, contact the principal through email. A list of staff names and extension is located in the Staff Directory.
 
Updated versions will be sent throughout the schoolyear. Extensions can also be found by using the dial by name directory. Call 405.259.9478 and press the (#) key.
 

COMPLAINT PROCESS

Oklahoma Virtual Charter Academy is interested in achieving and fostering student/family satisfaction. The following procedure ensures that student/family grievances are addressed fairly by the appropriate people in a timely manner. OVCA prohibits discrimination against students/families on the basis of disability, race, creed, color, gender, national origin, or religion.
 
The student and parent(s), custodian(s) or legal guardian(s), address in writing any concern or grievance to the head of school. The head of school responds within ten (10) working days.

If the concern or grievance is not resolved by the head of school, the parent(s), custodian(s) or legal guardian(s) may, within ten (10) working days of the head of school’s response, request in writing a meeting (via phone or in person) with the head of school to discuss the concern or grievance. He/she investigates and responds within ten (10) working days. If the family’s concern is not resolved at the meeting with the Head of School, the family may file a complaint with the OVCA governing board.
 
 

FEDERAL PROGRAMS COMPLAINTS 


Complaints with regard to Federal Programs covered under the reauthorized Elementary and Secondary Education Act (ESEA) at Oklahoma Virtual Charter Academy may make the complaint known to the Head of School or with the General Counsel of the State Department of Education. Within thirty (30) days of receipt of the complaint, Oklahoma Virtual Charter Academy will conduct an investigation of the allegation and resolve the complaint. The investigation shall include opportunities for the complainant or the complainant’s representative to present evidence and question witnesses.
 
 
 
This information is from the Board-approved OVCA Handbook for SY 2020-2021.